Privacy Policy

1. Privacy Policy Overview and Commitment

CrownJewelz Casino maintains an unwavering commitment to protecting player privacy and personal information. This Privacy Policy comprehensively explains CrownJewelz's data collection practices, usage purposes, disclosure procedures, and security measures implemented to safeguard information throughout interaction with the platform. The support team addresses privacy-related questions and concerns.

2. Categories of Information Collection

CrownJewelz collects information that you voluntarily provide during account registration and platform usage, including:

• Account registration details including full name, email address, date of birth, and contact telephone number
• Identity verification documentation including government-issued identification and proof of address when required
• Payment method information and comprehensive transaction history for deposits and withdrawals
• Complete communication records from interactions with the customer support team across all channels
• Account preferences, gaming settings, and responsible gaming limit configurations

Additionally, CrownJewelz systems automatically collect technical and usage information:

• Device specifications, operating system details, and unique device identifiers
• Internet Protocol (IP) address and approximate geographical location data
• Web browser type, version, and language preferences
• Platform usage patterns, game selection data, and session duration information
• Cookie data and similar tracking technologies as detailed in the Cookie Policy

3. Information Utilisation Purposes

CrownJewelz utilises collected information for the following specific purposes:

• Delivering, maintaining, and continuously improving the gaming platform and customer support services
• Processing financial transactions, managing account balances, and facilitating payment operations
• Conducting identity verification procedures and implementing fraud prevention measures
• Ensuring compliance with gaming licensing requirements and applicable data protection legislation
• Communicating important account updates, promotional information, and service notifications
• Personalising gaming recommendations and tailoring platform features to individual preferences
• Analysing usage patterns to enhance user experience and identify platform improvement opportunities

4. Third-Party Information Sharing Practices

CrownJewelz does not sell, rent, or trade your personal information to third parties for marketing purposes. CrownJewelz may share information with the following categories of service providers and entities:

• Technical service providers who assist in platform operation, maintenance, and security infrastructure
• Payment processing companies and financial institutions that facilitate deposit and withdrawal transactions
• Gaming regulatory authorities when disclosure is required by applicable gaming legislation or licensing conditions
• Legal advisors and professional consultants in connection with legal proceedings or compliance matters
• Identity verification service providers that assist with Know Your Customer (KYC) procedures

All third-party service providers operate under strict confidentiality agreements and data protection obligations. The support team can provide information about specific third-party relationships upon request.

5. Data Protection and Security Measures

CrownJewelz implements comprehensive technical and organisational security measures to protect your personal information, including:

• End-to-end encryption for all data transmission using industry-standard SSL/TLS protocols
• Encrypted storage systems for data at rest with restricted access controls
• Multi-factor authentication options for enhanced account security
• Regular security infrastructure assessments and vulnerability testing
• Continuous monitoring systems to detect and prevent unauthorised access attempts
• Comprehensive staff training programmes on data protection principles and privacy compliance

6. Your Data Protection Rights

Depending on your geographical location and applicable data protection legislation, you may exercise the following rights:

• Right to access: Request copies of personal information CrownJewelz holds about players
• Right to rectification: Correct inaccurate or incomplete personal data
• Right to erasure: Request deletion of personal information under specific circumstances
• Right to restrict processing: Limit how CrownJewelz uses personal information
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing of personal information for specific purposes
• Right to withdraw consent: Withdraw previously granted consent where processing relies on consent

To exercise these rights, please contact the support team through available support channels. The team guides players through the request process and explains any applicable limitations.

7. Data Retention Periods and Policies

CrownJewelz retains personal information for periods necessary to fulfil purposes outlined in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements. Account information typically remains active whilst accounts exist, whilst transaction records may be retained for extended periods to comply with financial regulations. The support team explains specific retention periods for different data categories upon request.

8. Cookie Usage and Tracking Technologies

CrownJewelz utilises cookies and similar tracking technologies to enhance platform functionality, personalise user experiences, and analyse usage patterns. For comprehensive details regarding cookie types, purposes, and management options, please review the detailedCookie Policy.

9. Minors and Age Restrictions

CrownJewelz services are strictly limited to individuals aged 18 years and older. CrownJewelz does not knowingly collect, process, or store personal information from individuals under 18 years of age. If CrownJewelz becomes aware that information has been inadvertently collected from a minor, such information will be immediately deleted. Parents or guardians who believe their child has provided information should contact the support team immediately.

10. Privacy Policy Updates and Modifications

CrownJewelz may update this Privacy Policy periodically to reflect changes in data protection legislation, platform functionality, or operational requirements. Material changes will be communicated through account notifications, email communications, or prominent website notices. The "Last updated" date indicates when the policy was last revised. Continued platform usage following policy updates constitutes acceptance of modified terms.

11. Privacy Inquiries and Support Contact

For questions regarding this Privacy Policy, requests to exercise data protection rights, or concerns about information handling practices, please contact the customer support team through the Support section on the website. Support representatives provide detailed explanations of privacy practices and assist with data protection requests.